Frequently Asked Questions
What's the shipping cost?
We offer free shipping in the US on all orders over $50. On average all order shipping costs are $4.5 to any state in the US. International shipping costs may vary.
When will I receive my products?
All products are shipped out from our fulfillment center within 4-6 business days and on average it takes 1-5 business days to deliver your order. If things go smoothly, you place your order on Monday you should receive it by Friday the same week.
Every now and then, such as holiday seasons, there may be a delay on orders due to the high volume coming in within such a short time period. We value being transparent with our customers, so please be patient as we are a small team doing the best we can! Thanks for your understanding.
What's your refund policy?
In case you receive a product that has been damaged during shipment we will automatically ship out new product for you or issue a full refund. Refer to refund policy on footer of page. If you cancel a non subscription before the order is confirmed to ship you will be issued a full refund. Subscription items can be referred to in subscription policy in footer.
How can I cancel my order?
Cancellations must occur before the product is confirmed and preparing to be shipped out. The order cannot be cancelled after you get an email with a tracking number. Refer to shipping and refund policy on footer.
Where are the products manufactured?
This product is produced under strict quality control standards, ensuring you receive a premium product every time.
Can I track my order?
Once you will make a purchase and your order will be confirmed, we will send out an order tracking link.
Do you ship Internationally?
Yes, international shipping is available and the shipping costs will vary depending on the destination country. Please note that we are not responsible for any custom duties or taxes that may occur upon receipt.
Subscription
What does the subscription give me?
If you subscribe to get the products monthly you will receive them in a timely manner and never run out of product. And you will get much better price.
How can I manage my subscription?
The subscription management information will also be emailed to you upon first purchase.
What is your subscription cancellation policy?
You may cancel at anytime within the monthly billing cycle. If your payment has been processed for that month, the subscription will be cancelled for the next billing cycle. If payment has not been processed, the subscription will be cancelled and you will not be billed for that month.